Safety Policy
Last Updated: August 2, 2026
Our Commitment to Safety
At TrueBondr, your safety is our top priority. We've built multiple layers of protection to ensure a secure, respectful, and authentic dating experience. This Safety Policy outlines our measures to prevent fraud, harassment, and abuse.
100% Verified Profiles: Every user must pass video verification and ID checks before joining our community.
1. Identity Verification
1.1 Video Verification (Required)
All users must complete a live video selfie during signup:
- AI-powered face matching compares your selfie to profile photos
- Liveness detection prevents fake photos or deepfakes
- Unverified accounts cannot send messages or view profiles
- Re-verification required if profile photos change significantly
1.2 ID Verification (Optional but Recommended)
Users can verify their identity with a government-issued ID:
- Confirms name and age (18+ requirement)
- Verified badge displayed on profile
- Encrypted storage (we don't store full ID images)
- Processed by trusted third-party verification partners
1.3 Phone Number Verification
- One phone number per account (prevents spam/fake accounts)
- SMS code verification during signup
- Virtual phone numbers (VoIP) are flagged
2. Content Moderation
2.1 Automated Moderation
AI systems scan all content (photos, messages, bios) for:
- Nudity/Sexual Content: Explicit images automatically rejected
- Hate Speech: Offensive language, slurs, and discriminatory content flagged
- Scam Patterns: Requests for money, wire transfers, gift cards blocked
- Spam: Repeated messages, external links, promotional content removed
- Violence: Threats, weapons, graphic content deleted
2.2 Human Review Team
Our safety team (24/7) reviews:
- Flagged content and user reports
- Appeals from banned users
- Suspicious activity patterns
- Edge cases that AI cannot judge
3. In-App Safety Features
Block & Report
Instantly block users and report inappropriate behavior. Reports are reviewed within 24 hours.
SOS Alert
One-tap emergency alert sends your location to trusted contacts and our safety team.
Date Mode
Share live location with trusted contacts during dates. Auto check-in reminders.
Private Mode
Control who sees your profile. Hide from coworkers, friends, or exes.
Screenshot Detection
Get notified if someone screenshots your photos or messages.
Incognito Browsing
Browse profiles without appearing in their "Viewed You" list (Premium feature).
4. Prohibited Content & Behavior
Immediate Ban Offenses:
- Minors: Creating accounts for or interacting with users under 18
- Sexual Harassment: Unsolicited explicit messages, photos, or requests
- Impersonation: Using fake photos, stolen identity, or catfishing
- Financial Scams: Requesting money, wire transfers, cryptocurrency
- Prostitution/Escort Services: Soliciting or offering paid services
- Hate Speech: Racism, sexism, homophobia, religious discrimination
- Violence/Threats: Threats of harm, stalking, doxing
- Illegal Activity: Drugs, weapons, human trafficking
- Spam/Bots: Automated accounts, mass messaging, promotion
Zero Tolerance: We permanently ban accounts engaging in these activities and report to authorities when legally required.
5. How to Report
Report Options:
- In-App: Tap user's profile → "⋯" → "Report"
- Chat: Open conversation → Top-right menu → "Report & Block"
- Email: contact@truebondr.in (for urgent issues)
- Emergency: SOS button (bottom of main screen)
Report Categories:
- Fake profile / Catfishing
- Harassment or bullying
- Sexual content or solicitation
- Scam or fraud
- Underage user
- Hate speech
- Violence or threats
- Spam or bot
- Other
Privacy: Reports are confidential. The reported user will NOT know you reported them.
6. Our Response Process
Response Times:
- Emergency (SOS): Immediate (within minutes)
- High Priority (minors, threats): Within 1 hour
- Standard Reports: Within 24 hours
- Appeals: Within 3-5 business days
Enforcement Actions:
- Warning: First-time minor violations (offensive language)
- Content Removal: Delete offending messages/photos
- Temporary Ban: 7-30 days for repeat offenses
- Permanent Ban: Serious violations (harassment, scams, minors)
- Law Enforcement: Report illegal activity (child exploitation, trafficking)
7. Privacy & Data Security
How We Protect Your Data:
- Encryption: End-to-end encryption for messages (optional for Premium users)
- Data Minimization: We only collect what's necessary
- No Selling: We NEVER sell your data to third parties
- Secure Storage: Industry-standard encryption (AES-256)
- Access Controls: Limited employee access, audit logs
- Third Parties: Verification partners sign NDAs and GDPR agreements
See our Privacy Policy for full details.
8. Background Checks & Limitations
IMPORTANT: TrueBondr does NOT conduct criminal background checks or verify employment, education, or income.
While we verify identity and age, we cannot guarantee the accuracy of all user-provided information (job, bio, interests).
What We Verify:
- Face matches profile photos (AI + human review)
- User is 18+ (ID verification)
- Phone number is valid and unique
- Email address is confirmed
What We DON'T Verify:
- Criminal history
- Marital status (we ask, but don't confirm)
- Employment or income
- Education or degrees
- Medical/STI status
9. Your Responsibility
While we provide tools, YOU are responsible for your own safety.
Before Meeting Someone:
- Video call first (use our in-app video chat)
- Google their name and photos (reverse image search)
- Verify their social media profiles
- Trust your instincts (if something feels off, don't go)
During the Date:
- Meet in a public place (coffee shop, restaurant)
- Tell a friend where you're going (share Date Mode)
- Don't share financial information
- Stay sober (limit alcohol on first dates)
- Have your own transportation
Red Flags to Watch For:
- Asks for money or financial help
- Avoids video calls or meeting in person
- Too good to be true (model photos, rich, overly flattering)
- Pressures you to move off the app quickly
- Vague about personal details or job
- Inconsistent stories or information
10. International Safety Compliance
We comply with safety laws worldwide, including:
- EU Online Safety Regulation: Content moderation, illegal content removal
- UK Online Safety Act: Harm prevention, age verification
- US FOSTA-SESTA: Anti-sex trafficking measures
- Australia eSafety Act: Cyberbullying and image-based abuse prevention
- India IT Rules: Grievance officer, content takedown (24-hour response)
Grievance Officer (India): contact@truebondr.in
11. Contact Our Safety Team
Safety Team (24/7): contact@truebondr.in
Urgent Issues: Use in-app SOS button or call local emergency services (911, 112, etc.)
General Support: contact@truebondr.in
Privacy Concerns: contact@truebondr.in
International Helplines:
- US: National Domestic Violence Hotline - 1-800-799-7233
- UK: National Domestic Abuse Helpline - 0808 2000 247
- EU: Europe-wide emergency number - 112
- India: Women Helpline - 1091
12. Policy Updates
We may update this Safety Policy to reflect new features, laws, or safety measures. Changes will be posted here with an updated date. Major changes will be announced via in-app notification.
Safety is a Shared Responsibility
We provide the tools and policies to keep you safe, but you must also take precautions. Always trust your instincts, meet in public, and report suspicious behavior immediately.
Together, we can build a safer dating community.